Shipping Policy

Thank you for visiting and shopping at Rosatyque. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed between two to seven business days. Orders will not be shipped on weekends or holidays.

Delivery delays do occur occasionally.  When experiencing a higher than normal volume of orders, shipments may be delayed by a few days. If there is a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Standard (3-7 business days): $5 - Free for orders over $30     

Shipping to Hawaii and Alaska

Shipments sent to Hawaii and Alaska pay a flat rate of $15 for USPS Priority Mail before tax and shipping. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

ROSATYQUE® is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

ROSATYQUE® is not liable for any products damaged or lost during shipping. If you receive a damaged product, please contact the shipping carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Returns & Refund Policy

Thank you for shopping at ROSATYQUE®!

We accept returns of unopened items purchased at www.rosatyque.com within 14 days of purchase. To qualify for a refund, please provide proof of purchase (order confirmation or packing slip) and contact us at info@beihao.us Return shipping is responsibility of the shipper. Refunds will be made in the amount of the purchase price, plus tax, when the returned item is received by our warehouse and verified to be in its original condition. Shipping cannot be refunded. Please allow ten business days for the processing of refund.

Damaged items

If you receive a damaged product, please notify us immediately for assistance.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us info@beihao.us. We are happy to help. 

Returns & Refund Policy

 

Thank you for shopping at ROSATYQUE®!

We accept returns of unopened items purchased at www.rosatyque.com within 14 days of purchase. To qualify for a refund, please provide proof of purchase (order confirmation or packing slip) and contact us at info@beihao.us. Return shipping is responsibility of the shipper. Refunds will be made in the amount of the purchase price, plus tax, when the returned item is received by our warehouse and verified to be in its original condition. Shipping cannot be refunded. Please allow ten business days for the processing of refund.

Damaged items

If you receive a damaged product, please notify us immediately for assistance.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us info@beihao.us. We are happy to help. 

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