返金ポリシー

Returns and Refunds Policy

 

Thank you for shopping at Rosatyque®! 

 

If you are not entirely satisfied with your purchase, we're here to help.  Our products can be returned within 30 days of the original packing. A never-used product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product is purchased within 30 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Send the product with its original packing and the receipt or proof of purchase along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to the following address:  33206 WESTERN AVE. UNION CITY, CA 94587 USA

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.  You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Rosatyque®.

Damaged items

Rosatyque® is not liable for any products damaged or lost during shipping. If you receive a damaged product, please contact the shipping carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

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